This course is specially designed for people that want to get involve in the operation department in the travel business. Inbound tour operation is related to organize of tour within a country and outbound tour operation is related to organize a tour to overseas. It is a challenging job as it required the staff working in such position need to have a good communication skills, negotiation skills and organizing skills.

Course Contents

·         Perform Safety/ Security and Sanitation Function

·         Operate Office Equipment

·         Establish Vendor List

·         Establish Good Rapport with Airlines/ Agents

·         Perform Air Transport Arrangement

·         Perform Group Arrangement

·         Prepare Itineraries and Quotations

·         Make Reservations

·         Prepare Tour Documentation & Arrangements

·         Perform Pre-Tour Function

·         Perform Departure Check-In Service

·         Perform Post Tour Functions

·         Perform Customer Services

·         Prepare Billing Instruction

·         Perform Administrative Functions

Upon completion of the course, the student will be able to organize a tour in an effective method, performing cost calculation, planning the tour, negotiating, etc.  

Unique Features

·         Syllabus specially design by group of travel professional

·         Guiding by experience lecturer

·         Simulation of the actual tour planning and costing

·         Special design sheet formula to teach tour costing

Job Prospects

·         Inbound Tour Operator

·         Outbound Tour Operator

·         Travel Agency Sales Staff

·         Tour Executive

·         Tour Planner

·         Travel Consultant